Yes! If you choose to pay annually, you will save about 8% (1 month) off your annual subscription (Please note that all payments are non-refundable).
We accept credit card and PayPal (in AUD, NZ, USD) for both monthly and annual payments. We can accept direct deposits (ACH or wire transfers) for annual payments in USD only.
We do not charge any cancellation fees. Please provide 30 days’ notice to process your request. But please note that once payments are made, they are non-refundable. You can submit your cancellation request via email to your personal account consultant or to australia@rightnowmedia.org or newzealand@rightnowmedia.org. Once you submit your request, our cancellation team will provide you with instructions on what to do next to finalise your request.
We offer monthly and annual subscription options. Any changes to your subscription require a 30-day notice.
Upon activating your RightNow Media account, your consultant will send you a unique invitation URL and QR code that you can use to promote the library to the people in your ministry. You can also send invitations via email directly from your account. There are many ways to share—making an announcement and showing a slide on Sunday, printing the QR code on a flyer, including it in your newsletters, emails, text messages or on social media. Explore our promotional materials here for ready-to-use resources. Users also have the option to invite family and friends within the app. We’ll help you to craft the best launch plan for your church!
We love it when library access is shared with all members and guests (staff, volunteers, visitors, members) and through outreach events so they have on-demand access to the discipleship resources at their fingertips.
No. Invitation links are intended for use within your organisation only. Each organisation must activate their own RightNow Media account.
Yes, we encourage you to share the library link or QR code at any community events you host (for example, a Christmas Carols event) or to further connect people into your ministry (for example, on your website).
Yes, it is possible to share a library account across multiple locations. It is important to discuss the structure of your account early on in your library demo with your consultant, as the depth of user analytics and local customisation differ based on the number of accounts held.
We want to make the library accessible to all churches regardless of size. Please schedule a library demo here, and we can discuss your specific needs.
We do not offer personal subscriptions to the library, but please schedule a library demo here, and we can discuss whether the library could serve other areas of your church beyond your small groups. Invite your leadership team to the discussion so they can evaluate the broader value and application of the library.
We recognise that weekend attendance can fluctuate, which is why we offer significant flexibility in our pricing tiers. Throughout the year, your consultant will work with you to ensure engagement of the resources is maximised, and you can manually review your usage data at any time through your engagement portal. Usage data is updated quarterly and is reviewed with you annually. While prices may change based on your ministry’s size, we do not make pricing changes without informing you first.
As we work closely with churches, we typically review library engagement and look for opportunities for growth at least once a year. We want to get to know your church and journey with you over the long term. Over the course of the conversation with your consultant, we will discuss (and celebrate!) your church growth and agree on a time frame to scale to the next pricing tier. This is an ongoing and relational process.
As the library is typically used as a group or family resource, the number of users underestimates the broader impact of the library and the number of members consuming the videos and Bible study materials. To maintain pricing fairness to churches of all sizes, we offer tiered pricing.
