Frequently Asked Questions

What if my business is tax exempt?

Learn more about tax exemption with a RightNow Media account here. Please submit your tax exemption paperwork within five days of signing up for RightNow Media. Once submitted, it takes one to two business days for tax-exempt status to go into effect. (Note: RightNow Media is unable to refund taxes charged to a customer.)

What is the refund/cancellation policy?

All payments are non-refundable. If you ever decide to stop using RightNow Media @ Work, we require a 30-day notice which can be submitted by calling us at 972-560-4000.

How is pricing determined?

RightNow Media @ Work pricing is determined by the number of employees at your business. Visit our pricing page to learn more.

Who should I contact if I need help with the sales process?

If you need help during the sales process or have questions about subscribing to RightNow Media @ Work, our team would love to talk with you. Fill out this form and you can schedule a 45-minute demo with our team to learn more.

Who should I contact if I need help with my account after signing up?

Be sure to check out our Help Desk if you’re looking for help with your account or platform features. If you can’t find what you need there, you can always call us at 972-560-4000 or email support@rightnowmedia.org.

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