The Power of Follow-up

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It's easy in the heat of the moment to promise all sorts of things, but how often do we forget to follow through on what we said we would do? It might be something as simple as a lunch meeting or praying for someone, or as big as a corporate partnership or discussing a collaboration plan.

In this training post, Charles Lee, CEO of Ideation and author of Good Idea. Now What?, talks about the power of follow-up.


Most of us have probably said, "Let's get together" and then not followed through on that. What do you think the primary reasons are that people don't follow-up? What are your strengths and weaknesses in following up? How has that benefitted or cost you?
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Charles gave us 3 practical tips about follow-up:
  1. Be realistic about what you are promising.
  2. Take time to email them, send them a note.
  3. Summarize what you talked about and then talk about next steps.

Before we can be realistic about what we are promising, we have to know our primary objectives (our vision) and be honest about what we can and can't do. How important is it to be able to say "no" to someone? How can you balance being realistic and dreaming big?
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Charles also suggested that we email or send notes and summarize the conversation and list next steps. Why is this step critical to keep things moving forward? What does this communicate to the person you are dealing with?
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Charles ended by saying that "Leaders delegate, but you still need to follow up." How can you encourage those that work with and for you by following up with them?
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For more RightNow Media training posts and teaching videos with Charles Lee, click here.