Undercover Faith: Bring Your Values Out of Hiding

2016 Work as Worship Conference

Being open about our beliefs often feels uncomfortable—especially in the workplace. But in order to be authentic, we need to be honest about who we are. We cannot divorce our identity from our faith. In this 25-minute session, Dina Dwyer-Owens shares how her experience on the hit TV show Undercover Boss taught her the importance of holding high values. She shares how to bring our values out of hiding in order to promote a better work environment. 

Dina Dwyer-Owens is an author, speaker, and co-chairwoman of Dwyer Group, a holding company of multiple service-based franchise organizations. Dina is the author of Values, Inc. and Live R.I.C.H. and speaks regularly to leaders and companies about adhering to ethics in business and in life.

Just as Dina asked at the beginning of her talk, do you feel comfortable sharing your faith at work? Why or why not?
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Dina talked about the four values of her book Live R.I.C.H., which she implements in her company. The four values include:
  • Respect
  • Integrity
  • Customer focus
  • Have fun

Which of these four values are most present in your organization? Where do you see room for growth?
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What are the values set in place at your company? What personal values do you bring to the table?
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Dina walked through four of the values she saw come out in her time on Undercover Boss. The first said to listen with the intent to understand what is being said and acknowledge that what is said is important to the speaker.

Would you say this kind of listening is held in high regard in your organization? Why or why not?
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How might this type of listening shape the way your company operates?
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The second value Dina highlighted said to respond in a timely fashion. She used the example of a franchise owner explaining the commission system immediately after she discovered the miscommunication while undercover.

How do you respond when problems arise? Would you say you and your organization respond in a timely fashion? Why or why not?
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The third value said to communicate any potential broken agreements at the first appropriate opportunity to all parties concerned. When a franchise owner admitted to not following all the steps of protocol, she communicated the need for change at the first opportunity.

Describe the communication style in your organization. In what ways could you improve the communication at your company? What works well already?
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The final value Dina addressed talked about operating in a responsible manner above the line. She concluded by challenging leaders to constantly remind their teams of the company's values. Good leaders are vulnerable and operate out of their values.

What might it look like to be more open about your faith with your coworkers? How could you communicate your values both with your actions and with your words?
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How could you implement the principles from Dina's talk at work this week?
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Consider the values of your organization this week. If you do not have a list of values, meet with your team to come up with some and commit to reviewing them regularly. Take Dina's challenge to be vulnerable about your faith at work. As she said, you cannot be an authentic leader if you hide your faith from the people you work with.

For more information on the Work as Worship Conference or how to attend next year's event, visit www.workasworshipconference.org.