The Problem in the Mirror

Lifelong Learner


Negative reviews and public criticism can feel like a punch in the gut. We may be tempted to deny their validity and blame employees, but what if we were actually the problem? In this post, produced in partnership with Soderquist Leadership, Chick-fil-A CEO Dan Cathy challenges marketplace leaders to accept responsibility for failures and use them as opportunities for growth. Dan Cathy is the Chairman, President, and CEO of Chick-fil-A, the largest quick-serve chicken restaurant chain and one of the largest family owned businesses in the United States. 


What is your first response to negative reviews, survey results, or public criticism? What steps do you take to address the feedback or criticism? Why?
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Describe a time when you blamed others for the complaint of a customer or client when it may have been your oversight as a leader. What did you learn in that situation? How did you grow as a leader? What changes have you implemented from that experience?
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What areas of your organization could you commit to learning more about? How do you think that might impact your product, services, and customer experience?
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Effective leaders are lifelong learners who see problems as opportunities. Take a good look at your business–what is working and what is not–and prayerfully consider what you might need to learn to see your needle move forward.  


Content from this post was taken from the course Effective Leadership in the Marketplace. To view the entire course, click here.  

If you're interested in seminars, retreats or leadership consulting from Soderquist Leadership for your business, visit their website, here