Creating a Culture of Customer Service

World Leaders Conference 2013


In this 30-minute session from the 2013 World Leaders Conference, Gary Kelly, Chairman of the Board, President, and Chief Executive Officer at Southwest Airlines, shares the clear vision, purpose, and principles behind the success of Southwest Airlines.


As you watch this session, take notes and write down thoughts about how it can impact your leadership. 


Which of Gary's points did you find most impactful? Why?
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Did you gain a specific insight into your life, work, or leadership? What challenged you?
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How were you encouraged through this session? How can you use what you've learned to encourage someone else—in your personal life, at work, or at church—and equip them as a leader?
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How, practically, can you implement what you heard from this session in your life and/or work today? What will you do differently this week because of what you've just heard?
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For more information about the World Leaders Conference, visit worldleadersconference.com.