Feedback | 7 Sessions
Balancing Care and Candor
We all have two main drives: relationship and performance. So, it makes sense that these two drives would be represented when we're giving feedback! The more that the two can be integrated, the stronger we will become. Watch to learn about how to balance care and candor in order to grow as a feedback-giver.
Preparing to Give Feedback
Before giving feedback to someone, Dr. Cloud encourages us to interview ourselves with questions such as, "Why am I doing this?" and "What is my desired outcome?" The answers to those questions will help us prepare to give effective feedback. Watch for more wisdom about how to make the most of our opportunities to give feedback, such as bleeding off emotion in advance, and creating actionable feedback points.
In this video, Dr. Cloud uses the analogy of the wake of a boat to demonstrate a leader's impact. One side of that wake is the result of the work, mission, or task, while the other side is the relational quality of their leadership. Watch this clip to hear how to use the two sides of the wake to seek feedback from specific, key stakeholders - find out what it's like to be in your wake.
Disagreements About Specific Feedback
You will likely not always agree with the feedback you are given. First, you must examine the way you receive and assimilate feedback. Second, if you have received a specific piece of feedback you are questioning, seek to understand before you seek to be understood. In this video, Dr. Cloud details how to have that difficult conversation and leave with mutually agreed upon expectations.
The Role of Non-Verbal Feedback
In an organization, non-verbal feedback is all around in the environment. What can leaders do to express care for their team members outside of verbal affirmation? And what are some prevalent forms of non-verbal feedback on teams? Watch this Studio Session for answers to these and other important questions.
Combating Internal Defensiveness
Combating defensiveness begins with understanding the enemy. Doing things like identifying the specific triggers that lead to that reaction internally is the beginning of solving the issue. Watch for more wisdom from Dr. Cloud on how to change our perspective on feedback and regulate our responses to it in order to let is be as useful in our lives as it's designed to be.
Mistakes in Giving Feedback
Feedback often gets a bad rap but a life without feedback simply doesn't work. The way we give feedback is where issues arise. There's an emotional component about how it feels to be on the end of receiving feedback. When the motivate for giving feedback is helpful and the receiver feel hugged by it, they move toward the feedback; so that's the best place to start. Listen to hear Dr. Cloud expound on mistakes that are commonly made when giving feedback.