SESSIONS | TIME | |
---|---|---|
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1. What is Empathy? | 3 MINS |
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2. What Are They Hearing and ... | 3 MINS |
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3. What Are They Doing and ... | 4 MINS |
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4. How to Contextualize | 3 MINS |
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5. Empathy Towards Employees | 4 MINS |
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6. Empathy for Customers and ... | 3 MINS |