Libraries
Service Standards Horst Schulze
TRAILER
Download/Embed
Service Standards
Horst Schulze
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Managing Yourself 4 MINS
3. Positivity 2 MINS
4. Dignity and Respect 3 MINS
5. Assist Each Other 2 MINS
6. Answer Phone with a Smile 2 MINS

Speaker:   Horst Schulze
Publisher:   Arch + Tower - 2018
 
Keywords:
assistance, dignity, gracious, hospitality, leadership, management, positivity, respect, service, work
In the Service Standards series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, shares the standards he developed at the Ritz-Carlton, and explains how you can utilize them in your own work.
 
  Excellence Wins - Book
BUY NOW
  14 - point checklist - Download
DOWNLOAD
  Need To Lead - Study guides
BUY NOW

Speaker:   Horst Schulze
Publisher:   Arch + Tower - 2018
 
Keywords:
assistance, dignity, gracious, hospitality, leadership, management, positivity, respect, service, work
OTHER SERIES WITH Horst Schulze
Horst Schulze
In the Lessons for Managers series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains invaluable principles he learned and implemented over his career.
Read more.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Cost-Cutting 9 MINS
3. Managing by Controlling 4 MINS
4. Employee Focus 21 MINS
Horst Schulze
In the Creating Excellence in Your Workplace series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains simple, no-nonsense approaches to creating excellence at work.
Read more.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Greeting 2 MINS
3. Follow Service Process 1 MIN
4. Customize 2 MINS
5. Memorable 2 MINS
6. Escort Guests 1 MIN
7. Eradicate Defects 2 MINS
8. Immaculately Clean 1 MIN
9. Safety and Security 1 MIN
Horst Schulze
In the Excellent Leadership series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Founder and Chairman Emeritus of the Capella Hotel Group, explains how leaders can stay focused and grounded.
Read more.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Leading Yourself 2 MINS
3. What is Excellence? 2 MINS
4. Wisdom 3 MINS
5. Vision 5 MINS
6. Integrity 2 MINS
7. No Desire to Lead 2 MINS
Horst Schulze
In the Hospitaly Simplified series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Found and Chairman Emeritus of the Capella Hotel Group, explains how to start defining hospitality in your life and in your work.
Read more.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Three Product Rules 5 MINS
3. Hospitality for Team Members 2 MINS
4. Behind the Scenes Work 3 MINS
5. Problem Resolution 2 MINS
Horst Schulze
In the Life Principles series, Horst Schulze, Co-founder & former COO of The Ritz-Carlton Hotel Co. and Founder and Chairman Emeritus of the Capella Hotel Group, shares personal stories to illustrate how he lives his life.
Read more.
SESSIONS TIME
Trailer 2 MINS
1. Introduction 4 MINS
2. Ritz-Carlton 6 MINS
3. Favorite Employees 6 MINS
4. Ladies and Gentlemen 1 MIN
5. Failure 9 MINS
6. Family 3 MINS
7. Advice 3 MINS
featuring has been your queue.