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6) Service Management
Wade Myers
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6) Service Management
Wade Myers
| SESSIONS | TIME | |
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1. Service Philosophy Management | 3 MINS |
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2. Service Delivery System ... | 13 MINS |
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3. Service Recovery Management | 5 MINS |
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4. Service Profit Chain | 8 MINS |
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5. Service Guarantees | 7 MINS |
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6. Customer Satisfaction Surveys | 7 MINS |
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7. Customer Loyalty Programs | 4 MINS |
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8. Service Distinctiveness | 4 MINS |
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9. Case Study - Mitchell Family | 1 HR 11 MINS |
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10. TRASH | < 1 MIN |
Speaker:
Wade Myers
Publisher:
Venture Academy
- 2009
Keywords:
christian entrepreneurship training program, customer satisfaction, delivery system, service recovery
This is course 6 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
Speaker:
Wade Myers
Publisher:
Venture Academy
- 2009
Keywords:
christian entrepreneurship training program, customer satisfaction, delivery system, service recovery
OTHER SERIES WITH Wade Myers
Wade Myers
This is course 1 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Welcome | 1 MIN |
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2. Success Formula | 14 MINS |
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3. The Biblical Case for ... | 37 MINS |
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4. Case Study Methodology | 20 MINS |
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5. Family Works I Introduction | 2 MINS |
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6. Cook's Pest Control | 25 MINS |
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7. Holden Coal | 28 MINS |
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8. Family Works II Introduction | 2 MINS |
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9. Compass Advisors | 20 MINS |
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10. Seraphim Energy | 17 MINS |
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11. AgStrong | 20 MINS |
Wade Myers
This is course 2 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Introduction and Value ... | 10 MINS |
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2. Product Management | 6 MINS |
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3. Awareness Management | 6 MINS |
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4. Sales Collateral Management | 3 MINS |
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5. Channel Management | 3 MINS |
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6. Pricing Configuration | 4 MINS |
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7. Campaign Management | 9 MINS |
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8. Sales Pipeline Management | 10 MINS |
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9. Customer Relationship ... | 15 MINS |
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10. Opportunity Space | 4 MINS |
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11. The Five Ps of Marketing | 2 MINS |
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12. The Growth Share Matrix | 8 MINS |
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13. Market Positioning | 8 MINS |
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14. Customer Lifetime Value | 10 MINS |
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15. Wallet Share | 15 MINS |
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16. Recurring Revenue | 8 MINS |
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17. Network Effect | 4 MINS |
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18. Yield Management | 4 MINS |
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19. Customer Centric Selling | 9 MINS |
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20. Sales Case Study | 20 MINS |
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21. Marketing Case Study | 20 MINS |
Wade Myers
This is course 3 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Introduction to Accounting | 16 MINS |
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2. Introduction to the Income ... | 17 MINS |
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3. Introduction to the Balance ... | 11 MINS |
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4. Introduction to the Cash Flow ... | 8 MINS |
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5. Accounting Methodologies | 3 MINS |
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6. Planning | 14 MINS |
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7. Value Chain Analysis | 2 MINS |
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8. Activity Based Costing | 7 MINS |
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9. Management Reporting | 3 MINS |
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10. Balanced Score Card | 2 MINS |
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11. Cash Management | 16 MINS |
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12. Receivables Financing | 3 MINS |
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13. Debt Financing | 3 MINS |
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14. Equity Financing | 20 MINS |
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15. Breakeven | 3 MINS |
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16. Burn Rate | 1 MIN |
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17. Fume Date | 1 MIN |
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18. Liquidity | 3 MINS |
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19. Time Value of Money | 4 MINS |
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20. Value Creation | 6 MINS |
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21. Company Valuation Techniques | 19 MINS |
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22. Accounting Case Study: Dakota ... | 12 MINS |
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23. Finance Case Study: Netflix | 1 HR 23 MINS |
Wade Myers
This is course 4 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Requirements Analysis | 6 MINS |
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2. Specifications | 1 MIN |
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3. Make vs. Buy Analysis | 5 MINS |
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4. Design | 6 MINS |
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5. Develop | 4 MINS |
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6. Test and Debug | 3 MINS |
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7. Implementation | 1 MIN |
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8. Training | 1 MIN |
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9. Support, Maintenance, & ... | 5 MINS |
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10. Technology Leverage | 4 MINS |
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11. Technology Tools | 5 MINS |
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12. Technology Talent | 5 MINS |
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13. Technology Development ... | 5 MINS |
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14. Technology Delivery | 4 MINS |
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15. Technology Adoption Rates | 8 MINS |
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16. Case Study: RealNetworks ... | 1 HR 16 MINS |
Wade Myers
This is course 5 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Product/Service Development ... | 12 MINS |
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2. Manufacturing Production ... | 5 MINS |
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3. Supply Chain Management | 8 MINS |
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4. Investing in Infrastructure | 4 MINS |
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5. Operational Flexibility | 5 MINS |
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6. Time-Based Competition | 2 MINS |
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7. Total Quality Management | 2 MINS |
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8. Disruptive Innovation | 4 MINS |
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9. Scalability | 3 MINS |
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10. Experience Curve | 3 MINS |
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11. Repeatability | 3 MINS |
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12. Business Process Redesign | 22 MINS |
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13. Problem Solving Process | 8 MINS |
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14. Case Study: Crocs | 1 HR 14 MINS |
Wade Myers
This is course 7 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Introduction: Family vs. ... | 6 MINS |
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2. Policy Management | 3 MINS |
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3. Compensation Management | 6 MINS |
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4. Hiring Pipeline Management | 8 MINS |
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5. Training Management | 2 MINS |
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6. Career Management | 4 MINS |
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7. Culture Management | 4 MINS |
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8. Organized Labor/Unions | 3 MINS |
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9. Remote Employees | 1 MIN |
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10. Outsourcing | 2 MINS |
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11. Overhead Burden | 2 MINS |
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12. Span of Control | 3 MINS |
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13. Agency Theory | 2 MINS |
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14. Pay for Performance | 6 MINS |
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15. Open Book Management | 5 MINS |
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16. Deferred Compensation Plans | 3 MINS |
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17. Conflict Management | 2 MINS |
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18. Popular, but Flawed, ... | 2 MINS |
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19. The Five Temptations of a ... | 3 MINS |
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20. Case Study: ServiceMaster | 1 HR 18 MINS |
Wade Myers
This is course 8 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Developing the Company Message | 27 MINS |
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2. Employee Communications ... | 5 MINS |
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3. Customer Communications ... | 3 MINS |
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4. Investor Communications ... | 3 MINS |
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5. Public Communications ... | 3 MINS |
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6. The Seven C's of Business ... | 3 MINS |
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7. Managing Expectations | 2 MINS |
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8. Dealing with Bad News | 4 MINS |
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9. Consistent Message, Image and ... | 2 MINS |
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10. Case Study: Exxon and Southwest ... | 1 HR 12 MINS |
Wade Myers
This is course 9 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Introduction and Disclaimer | 3 MINS |
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2. Company Formation | 9 MINS |
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3. Employment Issues | 6 MINS |
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4. Tax Advantages to Employing ... | 7 MINS |
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5. General Business Contracts | 2 MINS |
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6. Intellectual Property | 4 MINS |
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7. Disputes and Lawsuits | 6 MINS |
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8. Principles for Legal Success | 4 MINS |
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9. Beware Unequal Yoking | 2 MINS |
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10. Legal Terms, Planning and ... | 2 MINS |
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11. Case Study: Palm Computing | 1 HR 21 MINS |
Wade Myers
This is course 10 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
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1. Introduction | 10 MINS |
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2. Industry: Addressable Market | 4 MINS |
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3. Industry: Organic Growth | 2 MINS |
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4. Industry: Technological Change | 2 MINS |
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5. Industry: Seasonality | 2 MINS |
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6. Industry: Regulatory ... | 2 MINS |
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7. Industry: Other Macro Trends | 2 MINS |
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8. Industry: Competitor ... | 2 MINS |
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9. Industry: Competitor Rivalry | 3 MINS |
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10. Industry: Supplier ... | 2 MINS |
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11. Industry: Supplier Switching ... | 2 MINS |
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12. Financial: Total Investment | 2 MINS |
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13. Financial: Fixed Asset ... | 2 MINS |
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14. Financial: Cash Cycle | 1 MIN |
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15. Financial: Breakeven Timing | 1 MIN |
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16. Financial: Fixed Cost | 2 MINS |
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17. Financial: Gross Margin | 1 MIN |
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18. Financial: Earnings Multiple | 2 MINS |
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19. Operational: Operational Risk | 1 MIN |
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20. Operational: Capability ... | 3 MINS |
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21. Operational: Ability to Test ... | 2 MINS |
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22. Operational: Intellectual ... | < 1 MIN |
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23. Operational: Repeatability | 2 MINS |
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24. Operational: Scalability | 2 MINS |
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25. Operational: Labor Pool | 1 MIN |
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26. Product/Service: Unmet Needs | 2 MINS |
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27. Product/Service: Concept Risk | 2 MINS |
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28. Product/Service: Development ... | 1 MIN |
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29. Product/Service: Technology ... | 1 MIN |
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30. Product/Service: Value ... | 2 MINS |
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31. Product/Service: Price Relative ... | 1 MIN |
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32. Product/Service: Quality ... | 1 MIN |
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33. Product/Service: Service ... | 2 MINS |
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34. Product/Service: Perishability | 1 MIN |
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35. Product/Service: Adjacent ... | 1 MIN |
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36. Customer: Target Identification | 1 MIN |
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37. Customer: Customer ... | 1 MIN |
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38. Customer: In-Market Timing | 1 MIN |
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39. Customer: Sales Channels | 1 MIN |
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40. Customer: Decision Making Unit ... | 4 MINS |
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41. Customer: Substitutes | 1 MIN |
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42. Customer: Network Effect | 1 MIN |
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43. Customer: Price Point | 2 MINS |
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44. Customer: Price Sensitivity | 1 MIN |
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45. Customer: Sales Cycle | 1 MIN |
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46. Customer: Customer Acquisition ... | 1 MIN |
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47. Customer: Customer Life | 1 MIN |
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48. Customer: Customer Switching ... | 1 MIN |
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49. Customer: Cross-Sell | 1 MIN |
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50. Customer: Sales Frequency | 1 MIN |
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51. Customer: Relationship Type | 1 MIN |
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52. Venture Analysis Workshop: Part ... | 52 MINS |
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53. Venture Analysis Workshop: Part ... | 54 MINS |
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54. Venture Analysis Workshop: Part ... | 52 MINS |
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55. Venture Analysis Workshop: Case ... | 1 HR 25 MINS |
This is course 11 of 11 in the Venture Academy series.
Venture Academy is an online Christian entrepreneurship training program that is an extraordinary tool for aspiring and seasoned entrepreneurs alike. The program is rigorous in its academic excellence and patterned after the Harvard MBA program. The teaching, case studies, and workshops are all designed to inspire and instruct users with the nuts and bots and step-by-step processes that entrepreneurs at all stages need to know - all within a Biblical framework.
Venture Academy includes 190+ videos professionally produced by an award-winning filmmaker at a father/son retreat. Venture Academy explains proven practices and principles across all disciplines of business. The lectures are broken down into short, highly-focused videos, typically 1-10 minutes in length. Join entrepreneurs from around the world who have benefitted from this powerful and inspirational course.
| SESSIONS | TIME | |
|---|---|---|
|
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1. Define | 37 MINS |
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2. Generate | 5 MINS |
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3. Evaluate | 3 MINS |
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4. Launch | 22 MINS |
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5. Grow | 2 MINS |
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6. Harvest | 9 MINS |
Wade Myers
Join Wade Myers, founder of New Venture Lab and the president of the Venture Academy, an entrepreneurship training program with a course of instruction that includes lectures and Harvard Business School case studies presented in a Biblical framework, as he presents the biblical case for entrepreneurship.
| SESSIONS | TIME | |
|---|---|---|
|
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1. Success Formula & The Biblical ... | 51 MINS |
Wade Myers
Family Works is an exciting new series that profiles the stories of family businesses and the joys and challenges that come as families work together. These stirring stories of self-sacrifice and service to others will encourage, inspire and entertain viewers, while teaching valuable life and business knowledge. The Family Works Series is a captivating blend of entertainment, inspiration and practical business instruction that features business profiles from a variety of family enterprises. The series features families that are working together for the glory of God as they order their lives of faith, family and business.
Volume 1 features family profiles of Cook's Pest Control and Holden Coal.
Volume 1 features family profiles of Cook's Pest Control and Holden Coal.
| SESSIONS | TIME | |
|---|---|---|
|
|
1. Family Works: Inspiring ... | 55 MINS |
Wade Myers
Family Works is an exciting new series that profiles the stories of family businesses and the joys and challenges that come as families work together. These stirring stories of self-sacrifice and service to others will encourage, inspire and entertain viewers, while teaching valuable life and business knowledge. The Family Works Series is a captivating blend of entertainment, inspiration and practical business instruction that features business profiles from a variety of family enterprises. The series features families that are working together for the glory of God as they order their lives of faith, family and business.
Volume 2 features family profiles of Compass Advisors, Seraphim Energy and Agstrong.
Volume 2 features family profiles of Compass Advisors, Seraphim Energy and Agstrong.
| SESSIONS | TIME | |
|---|---|---|
|
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1. Family Works: Inspiring ... | 1 HR |
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