SESSIONS | TIME | |
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1. Service Philosophy Management | 3 MINS |
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2. Service Delivery System ... | 13 MINS |
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3. Service Recovery Management | 5 MINS |
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4. Service Profit Chain | 8 MINS |
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5. Service Guarantees | 7 MINS |
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6. Customer Satisfaction Surveys | 7 MINS |
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7. Customer Loyalty Programs | 4 MINS |
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8. Service Distinctiveness | 4 MINS |
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9. Case Study - Mitchell Family | 1 HR 11 MINS |
SESSIONS | TIME | |
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1. Welcome | 1 MIN |
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2. Success Formula | 14 MINS |
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3. The Biblical Case for ... | 37 MINS |
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4. Case Study Methodology | 20 MINS |
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5. Family Works I Introduction | 2 MINS |
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6. Cook's Pest Control | 25 MINS |
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7. Holden Coal | 28 MINS |
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8. Family Works II Introduction | 2 MINS |
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9. Compass Advisors | 20 MINS |
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10. Seraphim Energy | 17 MINS |
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11. AgStrong | 20 MINS |
SESSIONS | TIME | |
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1. Introduction and Value ... | 10 MINS |
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2. Product Management | 6 MINS |
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3. Awareness Management | 6 MINS |
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4. Sales Collateral Management | 3 MINS |
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5. Channel Management | 3 MINS |
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6. Pricing Configuration | 4 MINS |
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7. Campaign Management | 9 MINS |
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8. Sales Pipeline Management | 10 MINS |
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9. Customer Relationship ... | 15 MINS |
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10. Opportunity Space | 4 MINS |
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11. The Five Ps of Marketing | 2 MINS |
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12. The Growth Share Matrix | 8 MINS |
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13. Market Positioning | 8 MINS |
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14. Customer Lifetime Value | 10 MINS |
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15. Wallet Share | 15 MINS |
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16. Recurring Revenue | 8 MINS |
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17. Network Effect | 4 MINS |
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18. Yield Management | 4 MINS |
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19. Customer Centric Selling | 9 MINS |
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20. Sales Case Study | 20 MINS |
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21. Marketing Case Study | 20 MINS |
SESSIONS | TIME | |
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1. Introduction to Accounting | 16 MINS |
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2. Introduction to the Income ... | 17 MINS |
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3. Introduction to the Balance ... | 11 MINS |
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4. Introduction to the Cash Flow ... | 8 MINS |
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5. Accounting Methodologies | 3 MINS |
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6. Planning | 14 MINS |
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7. Value Chain Analysis | 2 MINS |
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8. Activity Based Costing | 7 MINS |
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9. Management Reporting | 3 MINS |
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10. Balanced Score Card | 2 MINS |
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11. Cash Management | 16 MINS |
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12. Receivables Financing | 3 MINS |
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13. Debt Financing | 3 MINS |
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14. Equity Financing | 20 MINS |
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15. Breakeven | 3 MINS |
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16. Burn Rate | 1 MIN |
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17. Fume Date | 1 MIN |
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18. Liquidity | 3 MINS |
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19. Time Value of Money | 4 MINS |
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20. Value Creation | 6 MINS |
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21. Company Valuation Techniques | 19 MINS |
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22. Accounting Case Study: Dakota ... | 12 MINS |
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23. Finance Case Study: Netflix | 1 HR 23 MINS |
SESSIONS | TIME | |
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1. Requirements Analysis | 6 MINS |
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2. Specifications | 1 MIN |
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3. Make vs. Buy Analysis | 5 MINS |
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4. Design | 6 MINS |
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5. Develop | 4 MINS |
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6. Test and Debug | 3 MINS |
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7. Implementation | 1 MIN |
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8. Training | 1 MIN |
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9. Support, Maintenance, & ... | 5 MINS |
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10. Technology Leverage | 4 MINS |
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11. Technology Tools | 5 MINS |
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12. Technology Talent | 5 MINS |
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13. Technology Development ... | 5 MINS |
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14. Technology Delivery | 4 MINS |
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15. Technology Adoption Rates | 8 MINS |
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16. Case Study: RealNetworks ... | 1 HR 16 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Product/Service Development ... | 12 MINS |
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2. Manufacturing Production ... | 5 MINS |
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3. Supply Chain Management | 8 MINS |
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4. Investing in Infrastructure | 4 MINS |
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5. Operational Flexibility | 5 MINS |
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6. Time-Based Competition | 2 MINS |
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7. Total Quality Management | 2 MINS |
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8. Disruptive Innovation | 4 MINS |
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9. Scalability | 3 MINS |
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10. Experience Curve | 3 MINS |
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11. Repeatability | 3 MINS |
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12. Business Process Redesign | 22 MINS |
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13. Problem Solving Process | 8 MINS |
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14. Case Study: Crocs | 1 HR 14 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Introduction: Family vs. ... | 6 MINS |
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2. Policy Management | 3 MINS |
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3. Compensation Management | 6 MINS |
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4. Hiring Pipeline Management | 8 MINS |
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5. Training Management | 2 MINS |
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6. Career Management | 4 MINS |
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7. Culture Management | 4 MINS |
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8. Organized Labor/Unions | 3 MINS |
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9. Remote Employees | 1 MIN |
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10. Outsourcing | 2 MINS |
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11. Overhead Burden | 2 MINS |
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12. Span of Control | 3 MINS |
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13. Agency Theory | 2 MINS |
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14. Pay for Performance | 6 MINS |
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15. Open Book Management | 5 MINS |
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16. Deferred Compensation Plans | 3 MINS |
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17. Conflict Management | 2 MINS |
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18. Popular, but Flawed, ... | 2 MINS |
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19. The Five Temptations of a ... | 3 MINS |
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20. Case Study: ServiceMaster | 1 HR 18 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Developing the Company Message | 27 MINS |
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2. Employee Communications ... | 5 MINS |
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3. Customer Communications ... | 3 MINS |
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4. Investor Communications ... | 3 MINS |
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5. Public Communications ... | 3 MINS |
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6. The Seven C's of Business ... | 3 MINS |
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7. Managing Expectations | 2 MINS |
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8. Dealing with Bad News | 4 MINS |
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9. Consistent Message, Image and ... | 2 MINS |
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10. Case Study: Exxon and Southwest ... | 1 HR 12 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Introduction and Disclaimer | 3 MINS |
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2. Company Formation | 9 MINS |
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3. Employment Issues | 6 MINS |
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4. Tax Advantages to Employing ... | 7 MINS |
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5. General Business Contracts | 2 MINS |
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6. Intellectual Property | 4 MINS |
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7. Disputes and Lawsuits | 6 MINS |
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8. Principles for Legal Success | 4 MINS |
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9. Beware Unequal Yoking | 2 MINS |
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10. Legal Terms, Planning and ... | 2 MINS |
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11. Case Study: Palm Computing | 1 HR 21 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Introduction | 10 MINS |
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2. Industry: Addressable Market | 4 MINS |
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3. Industry: Organic Growth | 2 MINS |
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4. Industry: Technological Change | 2 MINS |
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5. Industry: Seasonality | 2 MINS |
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6. Industry: Regulatory ... | 2 MINS |
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7. Industry: Other Macro Trends | 2 MINS |
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8. Industry: Competitor ... | 2 MINS |
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9. Industry: Competitor Rivalry | 3 MINS |
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10. Industry: Supplier ... | 2 MINS |
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11. Industry: Supplier Switching ... | 2 MINS |
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12. Financial: Total Investment | 2 MINS |
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13. Financial: Fixed Asset ... | 2 MINS |
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14. Financial: Cash Cycle | 1 MIN |
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15. Financial: Breakeven Timing | 1 MIN |
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16. Financial: Fixed Cost | 2 MINS |
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17. Financial: Gross Margin | 1 MIN |
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18. Financial: Earnings Multiple | 2 MINS |
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19. Operational: Operational Risk | 1 MIN |
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20. Operational: Capability ... | 3 MINS |
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21. Operational: Ability to Test ... | 2 MINS |
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22. Operational: Intellectual ... | 1 MIN |
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23. Operational: Repeatability | 2 MINS |
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24. Operational: Scalability | 2 MINS |
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25. Operational: Labor Pool | 1 MIN |
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26. Product/Service: Unmet Needs | 2 MINS |
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27. Product/Service: Concept Risk | 2 MINS |
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28. Product/Service: Development ... | 1 MIN |
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29. Product/Service: Technology ... | 1 MIN |
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30. Product/Service: Value ... | 2 MINS |
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31. Product/Service: Price Relative ... | 1 MIN |
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32. Product/Service: Quality ... | 1 MIN |
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33. Product/Service: Service ... | 2 MINS |
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34. Product/Service: Perishability | 1 MIN |
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35. Product/Service: Adjacent ... | 1 MIN |
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36. Customer: Target Identification | 2 MINS |
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37. Customer: Customer ... | 1 MIN |
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38. Customer: In-Market Timing | 1 MIN |
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39. Customer: Sales Channels | 1 MIN |
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40. Customer: Decision Making Unit ... | 4 MINS |
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41. Customer: Substitutes | 1 MIN |
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42. Customer: Network Effect | 1 MIN |
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43. Customer: Price Point | 2 MINS |
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44. Customer: Price Sensitivity | 1 MIN |
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45. Customer: Sales Cycle | 1 MIN |
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46. Customer: Customer Acquisition ... | 1 MIN |
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47. Customer: Customer Life | 1 MIN |
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48. Customer: Customer Switching ... | 1 MIN |
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49. Customer: Cross-Sell | 1 MIN |
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50. Customer: Sales Frequency | 1 MIN |
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51. Customer: Relationship Type | 1 MIN |
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52. Venture Analysis Workshop: Part ... | 52 MINS |
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53. Venture Analysis Workshop: Part ... | 54 MINS |
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54. Venture Analysis Workshop: Part ... | 52 MINS |
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55. Venture Analysis Workshop: Case ... | 1 HR 25 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Define | 37 MINS |
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2. Generate | 5 MINS |
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3. Evaluate | 3 MINS |
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4. Launch | 22 MINS |
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5. Grow | 2 MINS |
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6. Harvest | 9 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Success Formula & The Biblical ... | 51 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Family Works: Inspiring ... | 55 MINS |
SESSIONS | TIME | |
---|---|---|
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1. Family Works: Inspiring ... | 1 HR |